Frequently Asked Questions:
- I'm not a dealer but a private buyer, would you sell a rug to me for my home?
- How do I contact you?
- Which method(s) of payment do you accept?
- Do I have an option to combine shipments if they are all going to the same address?
- What is the age, material and dimensions of the rug?
- How many knots per square inch (KPSI) are there in your rugs?
- Are all the rugs made perfectly symmetrical?
- Why should I use under-padding, and do you sell under-padding for rugs?
- Are your rugs on public display or only available online? Can I personally come pick it up?
- What is the condition of the rugs?
- What is the fading and variation of color in the rug?
- Does the picture actually portray the color schematics of the rug?
- How would I make sure that I am making the right decision in purchasing over the internet and how can I avoid making a mistake?
- I like a particular rug you have, but I only want it in a different size. What is the availability of the rugs?
- How do I maintain and clean the rug?
- I am looking for a specific rug; can you help me?
- What is the number I can call to contact you?
1a. I'm not a dealer but a private buyer, would you sell a rug to me for my home?
Sorry. Our operation is strictly wholesale. Our strict policy to wholesale is to protect our dealers and designers. We will take order upon approval of account with valid resale number.
2a. How do I contact you?
The best way you can contact us is by e-mail, Harooniny@aol.com, and we will reply promptly, or you can call us and leave a message at 212-532-5778.
3a. Do I have an option to combine shipments if they are all going to the same address?
Usually we are unable to combine shipments of rugs. Please note that our rugs are located in different warehouses and are individually pre-packaged, insured, and ready for shipment.. It would be inconvenient and time consuming for us to package and re-package the rugs in order to combine them due to differences in size, date of purchase, and warehouse locations.
4a. Which method(s) of payment do you accept?
We accept the following forms of payment: Money Order, Check, and Major Credit Cards.
5a. What are the age, material, and dimensions of the rug?
Please refer to our description of each rug.
6a. How many knots per square inch (kpsi) are there in your rugs?
The knot count per square inch is different for each rug. This number could range up to 600 kpsi.
7a. What is the condition of the rugs?
Generally, almost all of our rugs are in great condition. They are all new, unless otherwise is stated. Our new rugs are in excellent condition and some older pieces, for instance the antiques, may have slight repairs done but this is natural in older rugs. When the repair is major or substantial, we will disclose it in the description of the rug. The repair does not devalue the rug in any way. There are no holes, stains, or foul odors in any of our rugs. All of our rugs have been professionally cleaned. Please note however, that no handmade rug is absolutely perfect, which is contrary to machine made rugs. Some older pieces may have low pile but the wear does not depreciate the value of the rug. In fact, it might add to the charm and the value of the rug, as antique rugs often have much better value than new rugs in the same category.
8a. What are the fading and variation of colors in the rug?
Fading and variations in the colors are common and mostly seen in older and tribal rugs. There are many factors that determine what shade the colors of the finished product may be, such as quality of material, washing process, and affect of sun light. Also, a tribal rug may take several months to weave and the wool used in part of the rug might be dyed months before the rest of the wool is dyed so naturally the wool might have a slight different shade of color which may cause a variation throughout the pattern.
9a. Are all the rugs made perfectly symmetrical?
All the rugs that we offer are handmade, particularly tribal and nomad rugs which are usually hand-woven by people in the small villages and farms without any graph or pre-sketch, but only by weaver skill and imagination. So it is normal if these rugs may be found asymmetric and imperfect, which some find it very charming and unique. Most of these imperfections are very small minor details. Also, weather, climate, and the effect of direct sunlight to some parts of the rug exposed alter its appearance.
10a. Why should I use under-padding and do you sell under-padding for rugs?
It holds the rug securely on the floor. Special thick paddings will give cushiony and plushier feel to the rug. Padding is strongly recommended for Needlepoint rugs. Upon request, we will sell under-padding for the rugs.
11a. How do I maintain and clean the rug?
Normal care, such as vacuuming, would be sufficient to maintain the rug. However, for stain removing each rug should be treated differently for tough stains. We also recommend professional cleaning for rugs with many stains.
12a. Are your rugs on public display or only available online? Can I personally pick it up?
We have done everything possible to cut our overhead expenses in this operation so you can enjoy the lowest prices in our site. Unfortunately, our warehouse is not open to the public; we have a satisfaction guarantee policy so you can have peace of mind and view the rug in the privacy of your own place. Since the rug may be in a number of different warehouses, it is very difficult and costly to make special appointment for pick up by buyers.
13a. Does the picture actually portray the color schematics of the rug?
The color seen through your monitor is very close to the actual colors of the rug and fairly represent the actual color schematics of it. However, your monitor might be set differently, so we do our best to provide an accurate and precise picture.
14a. How would I make sure that I am making the right decision in purchasing over the internet and how can I avoid making a mistake?
We suggest you read the description and contact us with any questions you may have. Furthermore, you have nothing to worry about as we have a satisfaction guarantee policy.
15a. I like a particular rug you have, but I only want it in a different size. What is the availability of the rugs?
You are welcome to contact us on your particular needs. We will try to accommodate you by a suggesting possible replacement.
16a. I am looking for a specific rug; can you help me?
Yes, feel free to contact us, as we will surely be glad to assist you in either directing you to the right page on our website or finding a rug that will satisfy you in our huge and unique inventory. If you have seen a specific rug elsewhere, you can forward us the image so we can supply you with the same or similar rug with the size you want.
17a. What is the number I can call to contact you?