About Us

  • Return Policy : Along with free FedEx Ground shipping, bestrugplace offers the most flexible return policy.

  • Free pick up & returns, via FedEx right from your door.
  • For International buyers there is a flat-fee for international shipping.
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  • Criteria for returns: Items must be returned unused in it's original condition for us to be able to resell.

  • time period for returns: 30 days after you receive your rug.

  • processing time: full refund is issue within 24 hours after return.

  • To request a return, please contact us via:
  • email address: infobestrugplace@gmail.com

  • telephone: 212-532-1184
  • Privacy Policy: We do collect print-out of the order in paper for bookkeeping and do not share it with anyone online. You will not receive solicitations or annoying robot-calls because of us.

  • FAQ:
    How long does handling and order processing takes?
    • We do generate a FedEx label in NYC once the order is placed, then we ship the rug from our Brooklyn warehouse within 1-3 days.

    What is the rug knot per square inch /KPSI?

    • Most of our rugs have a picture of the back with a ruler where KPSI can be verified.
    • How long will it take to get my item?
    • Depending on your location, We do ship from NY state and a more accurate transit time can be obtained using from: zip code 10016 to your zip code on FedEx.com

     

  • Payment Methods :

  • We accept all major Credit cards as well as a variety of other methods provided by Shopify in the link below:
  • https://www.shopify.com/payment-gateways/united-states/shopify-payments
  • We provide best rugs cleaning and repair services!

     

    Our cleaning services provide you with:

    • A new look - transforming a room.
    • Removal of allergens - such as dust mites and pet hair.
    • Organic cleaning - protecting the health of your family & pets.
    • Elimination of harmful bacteria - thorough disinfection.
    • Softer to the touch - a softer carpet.
    • Stain removal - virtually any stain will disappear.
    • Fresh Smell - wall-to-wall freshness with carpet deodorizing.
    • A 100% guarantee - we fully guarantee all of our work.

    Let us bring your carpet back to life.

    We promise to give your living areas

    the same thorough care as our thousands of other satisfied customers .

    It's why they choose Flat Rate Carpet Repair again and again.

     

    Working directly with master weavers and merchants from all over the world, We offer you an exceptional selection of genuine handmade rugs at unbeatable prices.

    Our mission is to integrate old fashion rug commerce with the latest techniques in on-line commerce to provide our customers with more choice and lowest prices possible.

    We are the leader in online rug marketplace, with operations in the United States and many other countries.

    Our strength is primarily drawn from our trusting relationship with the master weavers, suppliers, and our loyal clients.

    This will allow us to obtain our products at reduced final cost and provide our customers with quality Products and services at unbeatable prices.

    We are the best rug place, best source, for oriental rug dealers and designers.

    Contact Us

    Customer Service and Product Inquiries:

    24/7 email: infobestrugplace@gmail.com

    1-212-532-1184

    Monday through Friday 10:00 a.m. to 6:00 p.m. EST

    Visit us @bestrugplace

    23 E 31st St, Basement

    New York, NY 10016

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