bestrugplace - returns - shipping - payment - best rug place

  • Return Policy : Along with free FedEx Ground shipping, bestrugplace offers the most flexible return policy.

  • Free pick up & returns, via FedEx right from your door.
  • For International buyers there is a flat-fee for international shipping.
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  • Criteria for returns: Items must be returned unused in it's original condition for us to be able to resell.

  • time period for returns: 30 days after you receive your rug.

  • processing time: full refund is issue within 24 hours after return.

  • To request a return, please contact us via:
  • email address: infobestrugplace@gmail.com

  • telephone: 212-532-1184
  • Privacy Policy: We do collect print-out of the order in paper for bookkeeping and do not share it with anyone online. You will not receive solicitations or annoying robot-calls because of us.

  • FAQ:
    How long does handling and order processing takes?
    • We do generate a FedEx label in NYC once the order is placed, then we ship the rug from our Brooklyn warehouse within 1-3 days.

    What is the rug knot per square inch /KPSI?

    • Most of our rugs have a picture of the back with a ruler where KPSI can be verified.
  • How long will it take to get my item?
    • Depending on your location, We do ship from NY state and a more accurate transit time can be obtained using from: zip code 10016 to your zip code on FedEx.com

     Contact Information :

  • infobestrugplace@gmail.com

  • 212-532-1184
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    address:
    bestrugplace - 23 E 31st St, New York, NY 10016
  • Payment Methods :

  • We accept all major Credit cards as well as a variety of other methods provided by Shopify in the link below:
  • https://www.shopify.com/payment-gateways/united-states/shopify-payments
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